Sankt Division Return, Refund and Cancellation Policy

Last updated: 17 August 2026

Start a request

To request an order cancellation, exercise a right of withdrawal, report a problem, or request an eligible return, visit:

https://account.sanktdivision.com

You can also contact us at sanktdivision@gmail.com. Please include your order number, the email address used for the order, and a clear description of your request.

This policy does not restrict any mandatory consumer rights that apply in the country where you live.

Order cancellations and changes

Orders are sent to production shortly after they are placed. If you need to cancel an order or change its size, colour, product, or delivery address, submit a request immediately through the link above. We will try to make the requested change, but we cannot guarantee that an order can be changed or stopped after production or fulfilment has begun.

For customers outside the European Union, an order cannot normally be cancelled because the customer selected the wrong size or colour or simply changed their mind once production has begun, unless mandatory local law provides otherwise.

EU consumers may exercise their statutory right of withdrawal before delivery and during the 14-day withdrawal period described below. If an order has already been shipped and cannot be stopped, it may need to be returned after delivery.

European Union right of withdrawal

If you are a consumer in the European Union, you have the statutory right to withdraw from your online purchase without giving a reason.

The withdrawal period expires 14 calendar days after the day on which you, or a person nominated by you other than the carrier, receives the goods. If one order is delivered in several shipments, the period begins after the last item is received.

To exercise this right, notify us within the 14-day period through https://account.sanktdivision.com or by sending a clear statement to sanktdivision@gmail.com. You do not have to use any particular wording or provide a reason.

After notifying us, you must send the goods back without undue delay and no later than 14 calendar days after your withdrawal notice. We will provide the correct return address and return instructions. Do not return an item to the manufacturer or to an address printed on the original parcel unless we specifically instruct you to do so.

You are responsible for the direct cost of return shipping when withdrawing because you changed your mind, selected the wrong size or colour, or no longer want the product. We do not provide a prepaid return label for these returns unless we expressly agree otherwise. We recommend using a tracked shipping service and retaining proof of postage.

You may inspect and try on a garment in the same way that you reasonably could in a physical shop. You may be responsible for any reduction in value caused by handling beyond what was necessary to establish the product's nature, characteristics, fit, and function. Please return garments clean and, where reasonably possible, with their tags and original packaging. Missing packaging or tags does not by itself remove a statutory EU right of withdrawal, but it may affect the product's value where an actual loss in value can be shown.

For a withdrawal covering the complete order, we will refund the payments received from you, including the cost of our least expensive standard delivery option. If you selected a more expensive delivery method, the additional delivery cost is not refundable. Return shipping is not refundable for an ordinary change-of-mind withdrawal.

The refund will be issued to the original payment method without undue delay and no later than 14 calendar days after we receive your withdrawal notice. We may withhold the refund until we have received the returned goods or you have provided evidence that they were sent back, whichever occurs first.

Our standard products remain covered by the EU right of withdrawal even when they are produced only after an order is placed. A product may be excluded only where a statutory exception applies, such as a product genuinely made to the individual customer's specifications or clearly personalised for that customer.

Discounted and sale-priced products are not excluded from the statutory EU right of withdrawal merely because their price was reduced.

EU model withdrawal form

You may use the following form, although using the online portal or sending any other clear withdrawal statement is sufficient:

To: Sankt Division
Electronic withdrawal portal: https://account.sanktdivision.com
Email: sanktdivision@gmail.com
Business postal address: The address stated in our Legal Notice/Contact Information. The address for returning the goods will be provided with the return instructions.

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:

Order number:
Goods:
Ordered on/received on:
Customer name:
Customer address:
Signature (only if submitted on paper):
Date:

Change-of-mind returns outside the European Union

Unless mandatory law in the customer's country requires otherwise, we do not offer voluntary returns or exchanges outside the European Union when:

• The customer ordered the wrong size or colour.

• The product does not fit as expected.

• The customer no longer wants the product or otherwise changed their mind.

Please review the product description and size guide carefully before ordering. This section does not apply to damaged, defective, incorrectly manufactured, or incorrect products.

Damaged, defective, incorrectly manufactured, or incorrect products

Please inspect your order when it arrives. If a product is damaged, defective, contains a manufacturing error, or is different from what you ordered, submit an issue through https://account.sanktdivision.com or contact sanktdivision@gmail.com as soon as possible.

To use our expedited damage and manufacturing-error process, please report the issue within 30 days after delivery and provide:

• Your order number.

• A description of the problem.

• Clear photographs showing the complete product and the problem.

• A photograph of the shipping label or packaging if the wrong item was delivered or the parcel was damaged.

Do not discard the product or packaging until the issue has been resolved. Once the issue is verified, we will provide an appropriate remedy, which may include a free replacement or a refund. A confirmed manufacturing error or damaged product will not normally need to be returned. If we require a return, we will provide instructions and cover the necessary return cost.

The 30-day expedited reporting process does not limit any longer statutory right to complain about a faulty product under applicable consumer law.

Unsuccessful, lost, or returned deliveries

You are responsible for providing a complete and accurate delivery address and for collecting the parcel when required.

If delivery fails because the address supplied with the order was incorrect or incomplete, the parcel was refused, or it was not collected after the carrier provided a reasonable opportunity to do so, you may be offered either:

• A replacement shipment subject to an additional production and/or shipping charge; or

• A partial refund after any non-recoverable direct production and shipping costs have been deducted, but only where permitted by applicable law.

If delivery fails because of an error by Sankt Division, our fulfilment provider, or the carrier, we will provide an appropriate solution at no additional cost, such as a replacement shipment or refund. Please contact us if tracking has not updated for an unusual length of time or if the parcel is shown as delivered but has not been received, so that we can investigate with the carrier.

Exchanges

We do not process direct size or colour exchanges. Where you have a legal or policy-based right to return an item, the fastest way to obtain another size or colour is to return the original item in accordance with this policy and place a new order separately.

EU consumers may use their statutory right of withdrawal for this purpose. Customers outside the EU cannot return an otherwise correct product solely to exchange its size or colour unless mandatory local law requires otherwise.

Refund processing

Approved refunds are issued to the original payment method. For refunds not governed by the EU statutory withdrawal deadline, we will normally initiate the refund within 10 business days after approval. Your bank or payment provider may require additional time to display the refund in your account.

If more than 15 business days have passed since we confirmed that a refund was issued, contact us at sanktdivision@gmail.com.

Contact

Return, cancellation, and issue portal: https://account.sanktdivision.com
Email: sanktdivision@gmail.com